نشریه آموزش و ارزشیابی
پیاپی 4 (زمستان 1387)

A serviceable organization such as educational centers when advocates that concentration on customer’ demand is their number one priority¡ should really listen to their customer’ voice and demand. This paper will examine the student’s satisfaction regarding the educational quality at the university¡ furthermore through using customer’ voice recognizes and presents different educational procedures.
Gathering data was done through a researcher made questionnaire. Reliability of the questionnaire¡ using Cranach’s’ Alpha was 0/94. The Statistical population was 23700 people among which 195 people were chosen as sample size. The sampling was stratified random sampling. To test hypotheses P-value was used. The results showed that the rate of students’ satisfaction about professors and classes was over 50 percent. But more than 50 percent of the students were not satisfied with classes¡ content construct¡ educational facilities and on the whole they were not satisfied whit educational quality of the university. The students’ most important demands were: experienced professors¡ knowledgeable professors who are specialist in their field¡ professor’s with high teaching ability¡ learning of practical skills¡ up-to-date educational curriculums¡ making use of educational equipments¡ equip the library with new edited books

The study was for to examine the effectiveness of stress inoculation training on test anxiety and educational performance. The population of the study consisted of guidance school students of Orumia city. The sample consisted of 60 boys and girls randomly selected from the subjects who were diagnosed as with test anxiety. Subjects were assigned randomly in two experimental and two control groups (boys and girls separately, each group containing 15 individuals). Intervention methods included programs for training: Relaxation, Self- instruction (guided self-dialogue), Breath control, guided imagery and problem-solving skills for confronting anxiety in testing situations. The instrument employed in this research was Phillips Test Anxiety Inventory. The hypotheses were tested using the factorial analysis of covariance (ANCOVA) and Multivariate analysis of covariance (MANCOVA). The result of the study shows that stress inoculation training reduces of subjects and has positive effect on educational performance of students. . Furthermore, the results indicated a significantly group*sex effect for test anxiety and educational performance. In otherwise, stress inoculation training had a different effect on test anxiety and educational performance in the both girls and boys groups.

The purpose of this study is to determine the relationship between organizational intelligence and organizational learning among academic members and staff in first Islamic AzadUniversity region, and presenting a model for improving organizational learning. The research method was quantity and correlation. The statistical population was academic members and Staff. Using Morgan table, the sample size was (156 staff and 169 academic members). The ratio stratified sampling was used. Gathering data was done through two standard questionnaires namely are chosen by sampling and subjects responds: Nife Organizational Learning (2001) and Albrekht Organizational Intelligence (2003). To test the hypotheses inferential statistic such as two variable regression, stepwise regression and multiple regression in an INTER model were used. The results showed that the organizational intelligence dimensions such as: strategic perspective, common fate, tendency to change and mood variables in both groups had more percentage than organizational learning variable. The results of predicted model of organizational learning through organizational intelligence components showed that the rate of organizational learning through common fate, tendency to change, mood, applying knowledge and performance pressure was 83% , the rate of common fate through mood, applying knowledge and performance pressure was 61%, the rate of mood through applying knowledge and performance pressure was 50% and finally the rate of applying knowledge through and performance pressure was 67 %.

The present study aimed at investigating the relationship between personality and interpersonal problem solving styles with the marital adjustment of the married students at Tabriz Islamic Azad University .The statistical population included all married students at Tabriz branch. Using stratified random sampling 325 people as sample size were selected. The data for the study were collected through researcher made a demographic questionnaire; the Neo-Five-Factor inventory (NEO-FFI), Lack Wallace Marital Adjustment (LWMAT) questionnaire, and Rahim Organizational Conflict Inventory 2 (ROCI-2) were also used. Data analyzed through Pearson Correlation Coefficient, and Multi–Variant Regression. The SPSS software was run for the analysis of the data. The results showed that there was a negative correlation between neuroticism and marital adjustment while there appeared a positive correlation between other personality characteristics i.e. (agreeableness, extroversion, openness) and marital adjustment. The predictive validity of the three personality characteristics, consciousness, agreeableness, and neuroticism, respectively, had the power of determination of marital adjustment.

This study aim to compare gross and fine motor skills between students with attention deficit hyperactivity disorder (ADHD) and normal students. For this end¸ 28 male students with ADHD (aged 7-10) from a school for exceptional children in district 14 of Tehran were selected. Also 28 age and sex-matched children without ADHD from the same district were selected randomly in order to equalize the social and cultural status of the two groups. Dependent variables were fine and gross motor skills which were assessed with the Lincoln Osertesky Motor Development Scales (LOMSD). Statistical analysis were performed on data by using independent t-test and U ­Man­ Whitney, revealed that children with ADHD had significantly lower scores on fine motor skills, gross motor skills, finger recognition, bilateral coordination of superior and anterior organs and other areas of LOMDS (p

In order to study the differences on coping with stress among students with high and low neuroticism, data were collected from 200 Iranian males and females and 200 Indian males and females. Among Iranian males Mann-Whitney U test showed that males with high neuroticism scored higher on escape avoidance way of coping with stress (z = 2.12, p

The general objective of this paper is to evaluate the performance of education organization in east Azarbijan using EFQM. In this regard, the descriptive – survey method was used. The research population was people76. The sample size using Cochrans formula was 38 people.An advanced questionnaire was used to measure the variables including nine criteria and thirty-two sub- criteria. Each sub criteria included guide points and evidences which have been regulated according to specifications related education. The total sub criteria questions according to RADAR logic added up to 264. After carring on two days justifying course for employees, these questions were given to them. The performance of education organization was carried out through the sef –evaluation method by the employees of the organization.the validity of the questionnaire was determined by experts. The Cronbach's Alpha was used to calculate the reliability, which was 0.96. In this study nine questions were posed, the scores of performance obtained were 486 out of 1000 based on (EFQM). The percentage of nine sub- sores were: 47% leadership, 44% policy and strategy, 47% staff, 46% recourses and participation, 44% processes, 54% results of the client, 45% results of the staff, 51% results of the society and 47% the key results of performance.

The objective of this research is to determine the current and optimal status of Iran khodro's training center based on the five dimensions of learning organization creation and indentifying its barriers considering Wick & Leon model .The research using method was descriptive – survey. The statistical population included 100 personnel. Using Morgan Table the sample size was 51 person which was randomly selected .To gather the data, a researcher made questionnaire with 25 closed answer questions were used. Using Cronbach's Alpha the reliability was 0.93. There were one main and six trivial questions. For analyzing the data both descriptive and inferential statistics such as : mean standard deviation , standard error and dependent t- test for comparison between two mean ,Friedman ranking test, chi-square test were respectively used. The results showed that there was of significant difference between current and optimal status in all dimensions of learning organization creation in Iran khodro's training center based on Wick & Leon model.